1. Introduction
fhog.com.au (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant legislation.
We may update this policy from time to time to reflect changes in our practices or the law. The latest version will always be available on our website.
2. What Information We Collect
We may collect and hold personal information including, but not limited to:
- Name
- Contact details (email address, phone number, postal address)
- Date of birth
- Information provided in forms or applications (including FHOG stories or submissions)
- IP address, device information, and website usage data (via cookies and analytics tools)
We only collect sensitive information (such as details about your health or ethnicity) if it is necessary and you have provided consent, or if required by law.
3. How We Collect Information
We collect personal information in a variety of ways, including:
- When you fill out forms or submit enquiries on our website
- When you subscribe to our newsletter or updates
- When you submit your FHOG story or participate in surveys
- Automatically through your use of our website (e.g., cookies, analytics, server logs)
We may also collect information from third parties if you have provided consent or if permitted by law.
4. Why We Collect and Use Personal Information
We collect, hold, use, and disclose your personal information to:
- Provide information, products, and services related to the First Home Owner Grant (FHOG)
- Respond to your enquiries and process your requests
- Publish FHOG stories or testimonials (with your consent)
- Improve our website, content, and user experience
- Comply with legal obligations and regulatory requirements
- Notify you about changes to our services or policies
We may use automated processes to help provide recommendations or respond to enquiries. If automated decision-making is used in a way that significantly affects you, we will disclose this and provide information about your rights.
5. Disclosure of Personal Information
We will not sell your personal information. We may disclose your information to:
- Service providers who assist us in operating our website and delivering services (e.g., IT support, analytics, email platforms)
- Government agencies or regulators if required by law
- Other parties with your consent
We do not routinely disclose personal information overseas. If we need to do so, we will take reasonable steps to ensure your information is protected.
6. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage solutions, encryption, and access controls.
If we no longer need your personal information, we will take reasonable steps to destroy or de-identify it, unless we are required by law to retain it.
7. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.
8. Cookies and Website Analytics
Our website uses cookies and similar technologies to collect information about how you use our site. This helps us improve your experience and analyse website traffic. You can manage your cookie preferences through your browser settings.
9. Complaints
If you have a concern about how we handle your personal information, please contact us at the details below. We take privacy complaints seriously and will respond as soon as possible. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Contact Us
For any questions about this Privacy Policy or your personal information, please contact 1300 326 352
